Patient Engagement Leads to Successful Outcomes

One clear way to dramatically improve health outcomes is to avoid unnecessary emergency department (ED) visits and hospital readmissions.  Beyond the HHS penalties, delivering the right care to the right patients makes for good sense and good healthcare.

Clinicians indicate that following surgery or a procedure, the initial five to seven days is the critical period during which most complications occur.  Difficulties or confusion during these transitions in care, as well as poor or non-existent follow-up communication can exacerbate the risks of avoidable clinical complications. 

Strong communication between clinicians and their patients is an essential prerequisite to attaining the best possible health care outcomes.  We recognize this deep truth and seek to facilitate exactly this type of clinician/patient communication.

In order to be most effective, such communication must be systematic, frequent and immediate. For this reason, Trusted Patient Coach (TPC) delivers detailed, customizable questionnaires to patients up to multiple times per day. These allow patients to self-report and communicate changes in symptoms and progress along care plans with immediacy, thus maximizing the accuracy of the collected data. In addition, this immediacy allows clinicians to see and take decisive action on adverse developments well before they otherwise could.  Thus, this strong communication forms the bedrock for actionable and timely clinical intervention that can reduce inefficient resource utilization such as unnecessary ED visits, which frequently lead to avoidable hospital readmissions.

Patient – Clinician Connection Reinforces Successful Patient Outcomes

But strong communication can be just a start. Strong communication can grow into a strong connection. And this connection can strengthen care outcomes even further.

We see overabundant evidence of these connections throughout the messages exchanged between TPC-using patients and their clinicians. Patients are thrilled to get their questions answered and their worries addressed. They react by deepening their rapport with their doctors and nurses, forming a higher level of engagement that is shown to produce better health outcomes (Hibbard, Greene, 2013). Patients forming these connections are among the most enthusiastic users of TPC.

In a recent TPC study involving 75 post-surgical patients, clinicians reported actively avoiding medically unnecessary ED and office visits for 11 of those patients.

One such patient, N.L., writes to his doctor,

“Thank you for messaging with me. I feel better knowing I’m on the right track and to expect good and bad days.”

Another, J.B., writes,

“Thank you for your support and advice. It’s nice to have doctors that are so involved.”

Patients N.L. and J.B. were both spared unnecessary ED visits after establishing a connection with their doctors through Health Helm’s Trusted Patient Coach mobile app.

Clinician/patient connection, driven by strong and immediate communication, can lead to reduced readmissions and to outstanding medical care.

 

Hibbard, J.H., Green, J.  (2013). What The Evidence Shows About Patient Activation: Better Health Outcomes And Care Experiences; Fewer Data on Costs.  Health Affairs, 32(2), 207-214.

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